How to accept collaborator access request from Jotly Apps
When our support team needs to look into an issue directly inside your store, we send a collaborator access request from Jotly Apps. Once you approve it, we can open your Shopify admin and fix the problem for you, without you having to share your login details. This guide shows you how to accept that request.
Video Tutorial
Watch this short video to see the complete process:
0:00-0:00
Steps to accept the request
- Open your store page and click on Settings in the bottom left corner of the page
- In the settings menu, click on Users
- Find the pending request from Jotly Apps Collaborator and click on it
- Click on Accept to approve the request
Works
That's it. Once the request is accepted, our support team can access your store and continue working on your issue.
Good to know
- You never share your password. Collaborator access is granted and revoked from your own Shopify admin.
- Only the store owner or a staff member with the right permissions can accept a collaborator request.
- You can remove our access at any time from the same Settings → Users page.
Note
Can't find the pending request? Refresh the Users page, and make sure you are looking at the correct store if you manage more than one. If it still isn't there, reply to our support email and we will send the request again.
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